Below is our complete, easy‑to‑follow guide for ordering custom ball markers with full legal protection for both you and Ballmarkers.com or Logie Joe's Golf. Please read each step carefully. 

 

1.  Submit Your Custom Order Form 

Fill out our Custom Order Form online, including: 

• Contact information
• Desired design
• Quantity needed
• Note additional needs or designs required
• Upload logo(s) / image(s)

 

2.  Complexity Check & Timeline Confirmation 

• Within 2–3 business days we review your request.
• If the design is complex (multiple themes, hand‑illustrations, special finishes, complicated designs, unique product designs, etc.), we’ll advise you before quoting if production may exceed our standard 4-6 week window. You can then choose to proceed, adjust, or cancel the request. 

 

3.  Itemized Initial Quote

You’ll receive an itemized quote showing: 

• Design Fee (covers concept & two proof rounds) 
• Product Costs (each item & quantity)
• Additional Fees (if applicable – e.g., specialty finishes, premium packaging upgrades, complex hand‑illustrations, extra customization elements) 

To reserve your spot, pay a 50 % non‑refundable deposit via the secure Shopify invoice link. Payment signals acceptance of our Terms & Conditions. 

 

4.  Design Phase & Revisions 

• We create your initial digital proof (PDF).
• Two minor revision rounds are included (e.g., text, color tweaks). 
• Additional rounds = $15 per revision; we’ll send a follow‑up quote for these fees and request payment before proceeding. 

5.  Proof Approval Contract 

• Once you love the design, pay final invoice and we will start production.
• After approval: 
  
  - No further changes are possible. 
  - The remaining balance becomes due immediately.
  - Payment must clear before production starts.
  
  

6.  Production & Shipping 

• Production begins after design approval and final payment. 
• Standard timeline: 4-6 weeks (Mon–Fri, excluding holidays). 
• All sales are final once production starts; no cancellations or refunds. 

 

7.  Shipping Invoice 

• When your order is packed, we calculate UPS charges based on the service you selected on the form and the final box weight & dimensions.
  
  Example: 5 lb box, UPS 2‑Day Air to TX = $XX.XX 
  
  
• Need extra peace of mind? If you’d like to purchase additional shipping insurance beyond UPS’s standard coverage, please tell us before paying the shipping invoice so we can add the coverage and recalculate your total. 
• We’ll email your shipping invoice—please pay it promptly so we can ship on schedule and meet your desired arrival date. 
• Your order ships the next business day after the shipping invoice is paid. 

 

8.  Delivery & Issues 

• We ship all orders using UPS only.  
• Risk transfers to UPS at pickup; tracking is provided. 
• Once your package leaves our facility, all transit, delay, loss, or damage issues are the responsibility of the carrier.  
• Because items are custom-made, no returns or refunds for buyer’s remorse or event cancellation. 

 

9.  Legal & Usage 

• You confirm you have rights to all text, images, or trademarks supplied and will indemnify us against third-party claims. 
• Copyright/Trademark: You confirm you have permission to use all submitted text, images, or characters. Ballmarkers.com is not liable for infringement claims. 
• Portfolio Rights: Unless you request otherwise in writing, Ballmarkers.com may photograph and display your finished designs. 

 

10.  Disputes & Chargebacks 

• Our No Return / No Refund policy is acknowledged at checkout. 
• File any issue with us first; initiating an unwarranted chargeback violates these terms. 
• If a chargeback is rejected in our favor, you agree to a $35 administrative fee. 
• Unresolved or fraudulent chargebacks suspend open orders and may bar future sales. 
• All disputes are governed by Florida law; venue is Lee County, FL. 
• By clicking “Pay Now” you agree to this Chargeback & Payment-Dispute Policy and will work with us in good faith before contacting your bank. 

 

11.  Acknowledgment 

By submitting a custom request, you confirm that: 

1. All orders are custom-made and final sale. 
2. You will receive a proof and must approve it before production starts. 
3. Final invoice must be paid prior to start of production
4. After approval, no changes can be made. 
5. Shipping is invoiced separately. 

 

Questions? 

Email support@ballmarkers.com. We’re excited to create your custom ball marker!